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0.9.0 betaDocumentation of the Community Edition, copied on .

Ticketing#

Hyvop plans the tickets a remediation would open. In 0.9.0 it opens none, in any edition.

What the Community Edition shows#

Ticketing is a Pro feature. In the Community Edition the Remediation menu shows All Tickets and Destinations with a lock; they lead to the pricing page, not to the screens.

  • Remediation > All Tickets (/ticketing/tickets): Not in this edition.
  • Remediation > Destinations (/ticketing/destinations): Not in this edition.

Remediation > All Tickets (/ticketing/tickets)#

Where the feature is on. Every signed-in person can open it. It lists the tickets that open plans would create, each with title, resource, system, project and type, priority, assignee, the plan's status, and the date planned.

A banner states that tickets are planned, never opened. The State column reads "Planned, not opened". Not built: opening a ticket in Jira or ServiceNow.

Remediation > Destinations (/ticketing/destinations)#

Where the feature is on. Administrators only. It shows a card for each ticketing system Hyvop knows, Jira and ServiceNow, with "Connected" or "Not connected" for your organisation. A connection is made under Data Sources > Ticket Destinations (/integrations?tab=ticketing), and it is used to find who owns a resource, not to open tickets.